Refund and Cancellation Policy
At Scansnus, we are committed to providing our customers with the highest quality Tobacco Free Snus products and services. We understand that shopping online can be a challenge, and we want to make your experience as easy and stress-free as possible. That’s why we offer a comprehensive refund and cancellation policy for our website, Scansnus.
Exchanges
If you receive a Tobacco Free Snus product that is damaged or otherwise unsatisfactory, we are happy to exchange it for a new one. Please contact us within 14 days of receiving your order to arrange an exchange. We will work with you to ensure that you receive a replacement product that meets your needs.
Opened Tins
Please note that we cannot exchange opened tins of Tobacco Free Snus, unless they are damaged or defective. We understand that taste is subjective, and we encourage our customers to try new flavors, but we cannot accept returns based on personal taste preferences.
Lost Shipments
If your shipment of Tobacco Free Snus is lost during transportation, we will replace it free of charge. We want to ensure that you receive your products in a timely and efficient manner, and we stand behind our shipping practices.
Storage Recommendations
We also want to remind our customers that Tobacco Free Snus is a perishable item and should be stored in a refrigerator. This will help to maintain the quality and freshness of the product for longer.
Refunds
If you wish to request a refund for your Tobacco Free Snus purchase, please contact us to discuss the issue and arrange for the return of the goods. Please note that we cannot offer a refund for opened tins of Tobacco Free Snus, unless they are damaged or defective. We want to work with our customers to ensure that they are completely satisfied with their purchase, so please don’t hesitate to reach out to us with any concerns or questions.
Thank you for choosing Siamsnus Co., Ltd and Scansnus for your Tobacco Free Snus needs. We are committed to providing our customers with the highest quality products and services, and we appreciate your business.
